Terms of service

1. Acceptance of terms

By using ProFlow360 (the “Service”) you agree to these Terms of Service. If you do not agree, do not use the Service. The Service is operated by ProFlow360 (“we,” “our,” or “us”).

2. What the Service is

ProFlow360 is an inspection-evidence and condition-documentation service for residential property managers. It lets you capture, organize, review, and share photographic and written records of the physical condition of properties, through an iOS app and a web workspace.

3. Scope of the Service, and what it does not do

This section is important and you should read it. ProFlow360 records and organizes inspection evidence and the deductions the operator enters. It does not determine legal entitlement, statutory deadlines, or account balances, and it does not hold or move funds.

Nothing in the Service or in its outputs is legal advice, an accounting record, or a determination of any party’s rights or obligations. Decisions about what may be charged to a resident, what may be withheld from a deposit, when notice must be given, and what records must be retained are yours, and you are responsible for obtaining your own professional advice on them.

The Service is not a property management platform and is not a system of record for your business. It performs no rent collection, accounting, trust accounting, owner disbursement, leasing, applicant screening, or maintenance management, and is designed to operate alongside the property management software you already use.

4. Accounts

• You must provide accurate information when creating an account
• You are responsible for the security of your account credentials
• You must be at least 18 years old and using the Service for business purposes
• You are responsible for the conduct of teammates and other users you invite into your workspace

5. Workspace content

Workspace content belongs to the customer or organization that controls the workspace account. The account owner administers billing, teammate access, and retention for photos, videos, voice notes, inspection records, reports, and other content uploaded by workspace members.

By uploading content you grant us a limited licence to store, process, and display it as necessary to provide the Service — syncing across devices, generating reports, and sharing with recipients you authorize. We claim no ownership of your content and do not use it to train machine learning models.

6. Resident and third-party content

The Service lets you invite residents and other third parties to submit photographs and responses through links you issue. You are responsible for having a lawful basis to collect that content, for informing those individuals how it will be used, and for complying with applicable privacy and landlord-tenant law in your jurisdiction.

7. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose
• Upload content that violates the rights of others
• Photograph or record individuals without a lawful basis for doing so
• Attempt to access the Service or other accounts without authorization
• Interfere with or disrupt the Service infrastructure
• Use the Service to distribute malware or unsolicited messages

8. Free and Portfolio Unlimited plans

We offer a free tier and a Portfolio Unlimited subscription for a workspace account. Free accounts are limited to 3 properties and 100 photos per property. Portfolio Unlimited is an auto-renewable subscription that includes unlimited team members, properties, photos, reports, inspections, and sharing for the subscribed workspace.

Current prices, subscription length, and renewal terms are displayed before purchase. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. App Store purchases are managed in your Apple Account settings and are subject to Apple’s Standard Terms of Use (EULA). Web purchases are managed through the Stripe billing portal in account settings.

9. Availability and changes to the Service

Features described on our website as in development are not part of the Service until released, and nothing on this site or in any communication from us should be relied on as a commitment to deliver a feature by a particular date. We may add, change, or remove functionality over time.

10. Termination

You may delete your account at any time from settings. We may suspend or terminate an account that violates these terms. On termination, data is deleted in accordance with our privacy policy. Export anything you need to keep before deleting an account.

11. Disclaimer of warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, secure, or error-free, that any record it produces will be accepted or given any particular weight in any proceeding, or that it will satisfy any legal or regulatory obligation applicable to you.

12. Limitation of liability

To the maximum extent permitted by law, ProFlow360 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, profits, or business opportunities, arising from your use of the Service. Our total aggregate liability arising out of or relating to the Service shall not exceed the amount you paid us in the twelve months preceding the event giving rise to the claim.

13. Changes to these terms

We may update these terms from time to time. Continued use of the Service after a change constitutes acceptance of the updated terms. We will notify you of significant changes through the app or by email.

14. Contact

Questions about these terms: support@proflow360.com